Frequently Asked Questions

We put together a list of the most popular and important Food Safety Compliance questions. We hope you find the answers you’re looking for in these FAQs.

Temperature Monitoring Solution FAQs

1) iMonitor will supply a Gateway/Receiver which has to be plugged in a spare port in your switch or modem using an ethernet cable.
2) This port should be DHCP enabled with full internet access

Self-install:

  • Installation is as simple as connecting the Receiver (Gateway) into your modem with an ethernet cable.
  • Place the temperature monitoring devices (sensors) in the appropriate locations.

Supplier-install:

  • iMonitor can also arrange installation – price on application (POA).
  • Yes. Setup costs cover account setup and hardware delivery.
  • Customer must provide a primary contact for the initial setup of the system
  • For costs refer to the Service Agreement

Sensors have undergone reference calibration checks and are typically accurate to +/- 0.3 degrees Celsius

Our devices report temperatures every 5-minutes.

Yes, we offer 2 services (both on a return and exchange basis);

  • Referenced calibration [email protected] $40.00 per device
  • Full calibration check @ $120.00 per device

Minimum rental quantity is 3 units.

Yes, but you lose the benefit of automatically temperature logging into your FSP

iMonitor has developed a user training manual for the solutions. Customised onsite training can be provided (POA)

Yes, the solution has the capability to notify you via Email and/or SMS

For email, there are no limitations whereas for SMS, there is a fair and reasonable use policy (Terms & conditions apply).

Food Safety Plan FAQs

Setup process is very easy – customer supplies email addresses to create user login’s and identify the Primary User who will be provided with admin rights.

Yes. Setup costs cover account setup (single setup cost applies if you purchase both solutions). For costs refer to the Service Agreement

Yes, the content provided in our FSP is the electronic version of the content sent by MPI as part of their compliance requirements for Food Safety Act 2014.

Typically, you can set up the full FSP for your business in under 15mins using the pre-defined templates

Yes, existing checklists can be edited, or additional new checklist can be created within minutes.

Yes, but you will then need to manually measure and record temperatures at least once every day, losing the benefit of automated temperature readings into your FSP

iMonitor has developed a user training manual for the solutions. Specific onsite training can be provided (POA)

Logins are unlimited. 1 user is designated as the primary user who will have administration rights to finalise setup, create/delete new users, modify alarms/alerts etc.

Billing FAQs

  • Direct Debit (DD), a form has been included in the Service Agreement for you to complete
  • Automatic payment (AP), a bank account is supplied in the Service Agreement for automatic payment. Payment to be scheduled for start of every month
  • RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence post the 1st free month.
  • Non-RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence 1-week following delivery.

Delivery FAQs

  • Our targeted delivery time is to ship the hardware 1 week after receiving a signed Service Agreement.
  • We will follow this up with a welcome email, with login details and the tracking number of the shipment.
  • RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence post the 1st free month.
  • Non-RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence 1-week following delivery.

After Sales Service FAQs

  • Yes. Please send enquiries to [email protected] or call us during business hours (0900- 1700 Monday to Friday) Ph: 09-274 7014.
  • We endeavour to acknowledge Email enquiries the next business day.
  • RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence post the 1st free month.
  • Non-RA Members: Setup costs will be billed prior to delivery. The monthly reoccurring charge will commence 1-week following delivery.

Returns Policy FAQs

  • Defective – will be replaced at iMonitor’s cost
  • Customer Damaged Hardware – will be replaced and charged for at iMonitor’s discretion

Termination FAQs

  • For non-RA members – notify iMonitor, giving a 30-day notice, return the hardware items and we will stop invoicing from the month following the notice period.
  • For RA members, following the 3-month minimum rental period, the service may be discontinued, returning the hardware items. We will stop invoicing from the month following the termination date.
  • Refer terms and conditions for further details.
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